Estudio descriptivo del Readiness Level para la incorporación de tecnologías en el entorno de trabajo del SERVIU, Concepción.
Loading...
Date
2025
Journal Title
Journal ISSN
Volume Title
Publisher
Universidad de Concepción
Abstract
La transformación digital ha tenido un auge las últimas décadas, por lo cual las organizaciones modernas se han visto enfrentadas a diversos desafíos, este fenómeno ha sido transversal para todo tipo de instituciones, tanto públicas como privadas, por lo cual es vital comprender como las personas son capaces de adoptar nuevas tecnologías resultando ser una pieza clave para la modernización del estado y el sector público del país, por lo tanto el presente estudio trabajará con el término Readiness Level también conocido como nivel de preparación de los funcionarios del SERVIU Concepción.
Para medir este concepto, se utilizaron de base dos modelos, el UTAUT el cual se basa a partir de cuatro constructos que inciden en la intención conductual que son expectativas de desempeño, esfuerzo influencia social y condiciones facilitadoras. Y por otra parte el modelo de Work Engagement se basa en tres dimensiones que son vigor, dedicación y absorción, de esta manera ambos modelos se adaptaron lingüísticamente al contexto organizacional chileno y midiéndolos en factores.
Para poder evaluar el estado actual de la institución se desarrolló un estudio con enfoque cuantitativo correlacional y diseño transversal creando un cuestionario con 21 ítems UTAUT, 9 UWES para el Work Engagement, preguntas sociodemográficas y de dominio tecnológico, obteniendo una muestra total del 47% del total de los funcionarios de la institución.
Posteriormente de los resultados obtenidos a partir del software estadístico JASP 0.19.3 se evidenciaron en general con altos niveles en todos los factores, algunos más inclinados a valores intermedios en ciertos aspectos principalmente en los factores de disposición tecnológica y en general más altos de engagement. Los constructos del UTAUT presentan índices de correlación altos con la intención de cambio a diferencia del Work Engagement que son en general bajos, sin embargo, todas las correlaciones son altamente significativas proporciona características sumamente relevantes al momento de querer caracterizar perfiles organizacionales diferenciados, pudiendo intervenir estratégicamente en la institución utilizando esta información como un recurso valioso que facilite el cambio.
Digital transformation has surged over recent decades, challenging modern organizations across all sectors. This phenomenon has been transversal to both public and private institutions, making it crucial to understand how individuals adopt new technologies, a key factor in the modernization of the State and public sector. Accordingly, this study focuses on the concept of Readiness Level, referring to the degree of preparedness among employees at SERVIU Concepción. To measure this concept, two theoretical models were employed: UTAUT, which includes four constructs influencing behavioral intention (performance expectancy, effort expectancy, social influence, and facilitating conditions), and the Work Engagement model, composed of three dimensions (vigor, dedication, and absorption). Both models were linguistically and contextually adapted to the Chilean organizational environment and measured as latent factors. A quantitative, correlational, and cross-sectional research design was applied, using a questionnaire composed of 21 UTAUT items, 9 UWES items for Work Engagement, and additional items covering sociodemographic and technological literacy variables. The final sample represented 47% of the institution's total workforce. Data analysis conducted using JASP 0.19.3 revealed generally high scores across all measured factors, with intermediate values observed particularly in variables related to technological readiness, and higher scores in engagement dimensions. The UTAUT constructs showed strong correlations with behavioral intention to change, while the Work Engagement dimensions exhibited lower but still statistically significant correlations. Despite this, engagement plays a meaningful role in differentiating organizational profiles, offering valuable insights to strategically intervene and facilitate digital change within the institution.
Digital transformation has surged over recent decades, challenging modern organizations across all sectors. This phenomenon has been transversal to both public and private institutions, making it crucial to understand how individuals adopt new technologies, a key factor in the modernization of the State and public sector. Accordingly, this study focuses on the concept of Readiness Level, referring to the degree of preparedness among employees at SERVIU Concepción. To measure this concept, two theoretical models were employed: UTAUT, which includes four constructs influencing behavioral intention (performance expectancy, effort expectancy, social influence, and facilitating conditions), and the Work Engagement model, composed of three dimensions (vigor, dedication, and absorption). Both models were linguistically and contextually adapted to the Chilean organizational environment and measured as latent factors. A quantitative, correlational, and cross-sectional research design was applied, using a questionnaire composed of 21 UTAUT items, 9 UWES items for Work Engagement, and additional items covering sociodemographic and technological literacy variables. The final sample represented 47% of the institution's total workforce. Data analysis conducted using JASP 0.19.3 revealed generally high scores across all measured factors, with intermediate values observed particularly in variables related to technological readiness, and higher scores in engagement dimensions. The UTAUT constructs showed strong correlations with behavioral intention to change, while the Work Engagement dimensions exhibited lower but still statistically significant correlations. Despite this, engagement plays a meaningful role in differentiating organizational profiles, offering valuable insights to strategically intervene and facilitate digital change within the institution.
Description
Tesis presentada para optar al título de Ingeniero/a en Civil Industrial.
Keywords
Modernización, Administración de empresas, Tecnología Política gubernamental